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Right to Return
Right to Return:
1) You may return merchandise you have received without giving any reasons for the return within 30 days. This cancellation period of 30 days starts upon receipt of this notification in writing (i.e. as a letter, fax, e-mail), but not before the customer has received the merchandise (in case of a recurring delivery of merchandise of the same kind not before receipt of the first partial delivery), and equally not before Rockberries.com has fulfilled all obligation to provide information according to Article 246 § 2 in connection with § 1 section 1 and 2 of the Introductory Act of the German Civil Code (EGBGB) as well as the obligations of Rockberries.com according to §312g section 1 clause 1 German Civil Code (BGB) in connection with Article 246 § EGBGB. Only in cases when the merchandise is not suitable for dispatch by parcel (i.e. bulky goods) may the customer make a return by means of a return request in writing (i.e. by letter, fax or e-mail). If the returned merchandise is postmarked within the timeframe of the cancellation period then this is sufficient. In each case Rockberries.com assumes responsibility and covers the costs of the return. All returns or return requests must be sent to the following address:
Telefax: +49 (0) 89 244 164 114
2) In accordance with §312d section 4 clause 1 BGB the right to return does not include merchandise that was specifically created to a customer’s specification, was cut or altered for a customer’s personal preferences or that which is not suitable for return due to its specific nature.
Consequences of a Return
In the case of an effective return any payments received or, if applicable, any benefits achieved by use of the goods must be returned by both parties. In the event that the goods have been damaged in any way or for use (i.e. benefits of use) which cannot be reimbursed fully or partially or only in an impaired condition, then the customer will have to pay Rockberries.com an appropriate compensation. You will only have to pay compensation for a deterioration of the goods or for any benefits achieved if the use or the deterioration is the result of handling the merchandise in a way that exceeds the assessment of its attributes of functionality. “Assessments of attributes or functionality” is defined as testing and trying out the respective merchandise as is possible and common in a shop. Obligations with regard to the refund of payments must be met within 30 days. For the customer this period begins with the dispatch of the merchandise or the send date of the return request, for Rockberries.com with the receipt.
End of Instructions for Returning
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